Refund policy

Returns & Right of Withdrawal

In accordance with Dutch and EU consumer law, you have the right to withdraw from your purchase within 14 days of receipt, without stating a reason.

To ensure a smooth and correct return process, all returns must be registered in advance.

Before returning an item, please send an e-mail to hello@designerthrift.nl stating that you wish to return your order. After registration, you will receive a return form by e-mail.

This return form must be printed and included inside the return package. Returns that are sent without prior registration or without the completed return form may not be accepted.

Return shipment
The customer is fully responsible for arranging and paying for the return shipment. We strongly recommend returning items via insured and trackable shipping, as the customer remains responsible for the item until it has been safely received by Designer Thrift.

Designer Thrift cannot be held liable for lost or damaged return shipments. Shipping costs (and custom fees) will not be refunded. 

All other return conditions as stated above remain fully applicable.

Conditions for returns

• The item must be returned within 14 days after receipt

• The item must be in the exact same condition as received (unworn, unwashed, with tags, undamaged, odour-free)

• Return shipping costs and risks are fully borne by the customer

• Items purchased through bids or special promotions are non-returnable

• Original shipping costs, customs fees and duties are non-refundable

• The return form must be fully completed and included inside the return package. Returns without a completed return form cannot be processed.

Vintage condition disclaimer
Please carefully review photos, descriptions and measurements before purchasing. Vintage and pre-loved items may show signs of wear consistent with age, even when listed in excellent condition.

Refunds

Once your return has been received and approved, the refund will be processed within 14 days using the original payment method.